Support

Write to board.olympusml@gmail.com. We read everything and usually reply within a couple of days.

It helps to include your iPhone model, the HerpBase version (Profile → Settings, at the bottom), and what you were doing when it went wrong.

Common questions

Do I need a signal to use it? No. Everything is stored on your phone and every screen works offline — which matters, because a reptile room is usually a basement or a garage. Your collection syncs to your account whenever you next have a connection.

Where is my data? On your phone, and in your account. The line at the bottom of Settings tells you when it last synced; if something goes wrong it turns red and says why.

Do my photos sync? Not yet. Photographs stay on the device that took them. Everything else — animals, feedings, weights, notes, tasks, racks — reaches your other devices.

I signed in with a different account and my animals are gone. They are not gone. Each account has its own separate collection; sign back in with the original account and everything returns exactly as it was.

How do I get my data out? Settings → Export full backup for the database and photos, or Export CSV for spreadsheets. Free, on every account, always.

How do I delete my account? Profile → Settings → Delete account. It asks twice, then removes everything from your phone and from our servers permanently. There is no undo and we keep no copy — export first if you want one.

I'm moving from another app. Settings → Import from another app reads a husbandry.pro CSV export. It adds to your collection and never replaces it.